Refund Policy

At iJohnsXpress, customer satisfaction is our priority. We strive to provide reliable and timely delivery services. If you are not satisfied with your delivery due to service-related issues, please review our refund policy below.

1. Eligibility for refunds Refund requests will be considered in the following cases: The delivery was not completed as agreed due to an error on our part. The item was lost or significantly damaged during transit, and the damage was caused by us.

2. Non-refundable cases We do not offer refunds in the following situations: Incorrect address or delivery information provided by the customer. Items not permitted by our shipping policy. Delays caused by traffic, weather, or circumstances beyond our control. Improper packaging by the sender that resulted in damage.

3. Refund process To request a refund: Contact us within 24 hours of the delivery date. Provide the order number, proof of payment, and a detailed explanation of the issue. If applicable, provide photos of the damaged item.

4. Method of refundApproved refunds will be issued using the original method of payment within 5–7 business days.

5. Contact For refund requests, please contact:

📧 Email: info@ijohnsxxpress.com

📍 Address: Tampa, Florida, USA